Your play, your limits

Set your limits in Casinoly Casino before you play

Play only from 18, and every account at Casinoly Casino carries deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion.

Set a limit

Malta Gaming AuthorityLicensed MGA/B2C/242/2010, audited by Gaming Laboratories International and QUINEL

Quick reference

Small tools behind the lobby door

Useful when you want the safeguards and the outside help in one short list.

Minimum age18+

LicenseMGA/B2C/242/2010

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Where the safeguards live

A budget before play, not a repair after a loss

This block settles which controls exist in your account and when each one earns its place.

A spending ceiling

A deposit limit caps how much you can add to the account over a set period, so money never moves on impulse. Switch it on before your first session, not after a heavy night.

Cap the losing days

Loss limits stop further play once your net losses reach a figure you chose in calm moments. Set one if sessions tend to stretch past what you planned to spend.

Time check reminders

Session reminders send a message after a stretch of play, giving you a chance to look at the clock and decide. Turn them on whenever play tends to swallow an evening unnoticed.

Cooling-off periods

A cooling-off period pauses your access to the account for however long you choose, with no decision about quitting behind it. Take one when spending feels heavier than the fun it buys.

Walls instead of gates

Self-exclusion closes the door on your account for a period you name, so the choice is made once rather than every evening. Choose it when a pause has already failed you.

While you are logged in

Four steps to a firm ceiling

Read this once and you will have set a limit in your own account from start to finish.

Logged in, then the corner

Log in with your email address and open the profile menu in the corner of the screen. Check that the name and currency shown there are your own.

Three kinds of ceiling

Choose between a deposit limit, a loss limit and a session-time setting. Read each description before you commit, since the three work differently on your money.

Pick your period first

Enter the amount or the minutes, then pick the period it covers: a day, a week or a month. Longer periods suit steadier play and are harder to outrun.

The figure you should see

Confirm the setting, then leave the page and return to it. The figure should still be there, unchanged and showing the period you picked.

Ready to talk

Free, private help across Australia

Many players fear a helpline will judge them; these services are free, confidential and answer any time.

National Gambling Helpline

Free counselling by chat, email or phone at any hour, for players and for relatives who are worried, plus self-help tools and a directory of local services. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Peer meetings across Australia, in person and online, run by people who gamble; players and relatives can listen, share and hear how others stopped. gaaustralia.org.au

National Debt Helpline

Free financial counselling for gambling debt, Monday to Friday from 9:30 to 16:30, for the person who gambles and for the partner carrying the same bills. ndh.org.au

Notice what your play is costing you

Your account history holds the honest record: deposits that crept up, sessions that ran past midnight, chasing after a bad run. Spotting that pattern early lets a deposit limit or a cooling-off period do the work before it hurts.

Read these and count how many feel familiar from the last few weeks.

Spending past the amount you planned
Chasing a loss with a larger deposit
Keeping sessions and deposits from family
Borrowing or selling things to keep playing
Playing to escape stress, boredom or worry
Feeling flat on the days you do not play
Breaking your own limits soon after setting them

Keep under-eighteens out of the lobby

When a document is asked for. Play here starts at 18+, and a photo ID is matched to the name on the account before the first withdrawal can leave. No card is accepted from anyone younger, and a duplicate account is closed on sight.

Can a filter cover the tablet too? Blocking software installed on a shared family computer or phone stops gambling sites from opening at all, so a child never reaches a login screen. Place it before anyone starts playing, and keep the admin password with an adult.

Talk first, blame later. A calm conversation about the money spent often does more than an argument about blame. Our market's National Gambling Helpline on 1800 858 858 advises relatives as well, 24 hours a day, every day of the year.

Choosing the length of your own exit

Need a day away? A cooling-off period puts your own account on hold for a short, finite stretch that you pick from the options in the profile. Sign-in and play stop for that window, and the account reopens by itself when the window ends.

Close it for the long run. Self-exclusion shuts your account for a long, set period chosen from the options in the profile, and the decision cannot be undone early. Play and deposits stop with it, and access returns only when the period runs out.

The national register, BetStop. BetStop, the national register run by the Australian Government through ACMA, blocks you from licensed wagering providers for at least three months. Signing up takes about five minutes online and cannot be undone early without a statutory declaration after seeing a counsellor or GP. betstop.gov.au

Protection and support

Limits, pauses and exclusion questions

Worth reading the moment something in your play feels heavier than it should.

If I exclude myself here, does it cover other casinos too?+

Not on its own. A self-exclusion in your account covers Casinoly Casino only, while BetStop is the national register run by the Australian Government and reaches every licensed provider that must check it. Joining BetStop closes off the wider market as well as this account.

What changes in my account during a cooling-off period?+

Your account stays open but play is switched off for the stretch you chose, so deposits and games are unavailable. Access returns on its own once that stretch has passed, and nothing more is needed from you at the end of it.

Can the gambling helpline also advise a relative of mine?+

Yes. The National Gambling Helpline speaks with family members and friends as well as players, and its counselling by chat and email is free. A parent or partner can ask what to say, what to avoid and which local services sit nearby.

Are the same limit settings on the mobile version?+

Yes. The profile area carries the same deposit, loss and session controls whether you are on a phone or a desktop, and the choices apply to the account rather than to a device. Whichever screen you use, the setting follows you.

How do I close my account permanently?+

Write to the support team at the published email address and ask for closure, and the team confirms once it is done. A closed account cannot be reopened by you, so consider a pause or an exclusion if you may want to return.

Can I cancel a self-exclusion before its end date?+

No. A self-exclusion in your account runs for the whole period you picked, and neither support nor you can shorten it. If you want a shorter step back, a cooling-off period or a deposit limit is the better fit.